FAQ | Refrigeration, Air Conditioning & MVHR Services London | Chillcore

FAQ | Refrigeration, Air Conditioning & MVHR Services London | Chillcore

ChillCore Refrigeration and Air Conditioning LTD

Professional Refrigeration, Air Conditioning, and MVHR Installation, Repair, and Maintenance Services across London and surrounding counties. Fast, reliable commercial HVAC engineers.
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🔹 General Questions

❄️ Chillcore Refrigeration, Air Conditioning & MVHR – FAQs

Are your engineers certified?

All our engineers are fully qualified, F-Gas certified, and experienced in handling modern HVAC and refrigeration systems.

Do you work with both homes and businesses?

Yes, we serve homeowners, landlords, offices, retail shops, restaurants, and industrial facilities.

What services do you offer?

We design, supply, install, service, and repair air conditioning, refrigeration systems, and MVHR (Mechanical Ventilation with Heat Recovery) systems for residential and commercial clients.

What areas do you cover?

We operate across all London and all borough including surrounding areas. Contact us to confirm availability in your location.

Are you qualified and insured?

Yes, all engineers are fully qualified, F-Gas certified, and insured to carry out installation and maintenance work safely and legally.

Do you offer free quotes?

Yes, we provide free, no-obligation quotes following a consultation or site survey.

Do you offer emergency callouts?

Yes, we provide emergency repair services for urgent breakdowns, especially for commercial refrigeration.

Will installation disrupt my home or business?

We aim to minimize disruption and complete installations quickly and cleanly.

How long does installation take?

Most residential installations are completed within 1 day, while larger commercial projects may take longer.

How do I choose the right air conditioning unit?

We assess your space, insulation, usage, and budget to recommend the most efficient and cost-effective system.

What type of air conditioning system do I need?

This depends on your space, usage, and budget. Common options include wall-mounted split systems, ducted systems, and multi-split systems.

How much does installation cost?

Costs vary depending on system type and property size, but typical installations start from a few hundred to several thousand pounds.

Do I need planning permission?

In most cases, no. However, listed buildings or conservation areas may require permission.

Can AC also heat my home?

Yes, most systems provide both cooling and heating efficiently.

How often should I service my air conditioner?

We recommend servicing at least once a year, or twice a year for heavy commercial use.

What does a service include?

Cleaning filters, checking refrigerant levels, inspecting components, testing performance, and ensuring efficiency.

Why is regular servicing important?

It improves efficiency, reduces energy bills, extends system lifespan, and prevents breakdowns.

What are signs my AC needs repair?

Poor cooling, unusual noises, bad smells, leaks, or higher energy bills.

What refrigeration systems do you work on?

We handle walk-in fridges/freezers, display chillers, cold rooms, and commercial refrigeration units.

Do you offer refrigeration installation?

Yes, we design and install custom refrigeration systems tailored to your business needs.

Can you repair refrigeration breakdowns quickly?

Yes, we priorities urgent repairs to protect your stock and reduce losses.

Do you provide maintenance contracts?

Yes, we offer scheduled maintenance plans to keep your systems running efficiently.

What is an MVHR system?

MVHR systems provide fresh air while recovering heat from outgoing air, improving energy efficiency and indoor air quality.

Where are MVHR systems typically used?

They are commonly used in modern airtight homes, apartments, and commercial buildings.

What are the benefits of MVHR?

Improved air quality, reduced energy bills, better humidity control, and a healthier indoor environment.

Do you install MVHR systems?

Yes, we design, install, and commission MVHR systems tailored to your property.

Do MVHR systems need maintenance?

Yes, filters should be cleaned or replaced regularly, and the system should be serviced annually.

Will a new system reduce my energy bills?

Yes, modern systems are highly energy-efficient and can significantly reduce running costs.

Are your systems eco-friendly?

We use energy-efficient equipment and environmentally friendly refrigerants wherever possible.

Do you offer energy assessments?

A: Yes, we can evaluate your current system and recommend improvements.

Do you provide free quotes?

Yes, we offer free, no-obligation quotes after assessing your needs.

Do you handle everything from start to finish?

Yes, from design and installation to servicing and aftercare.

Do you supply the equipment?

Yes, we supply high-quality systems from trusted manufacturers.

What should I do if my system stops working?

A: Contact us immediately. We’ll diagnose the issue and arrange a repair as quickly as possible.

Can you repair all brands?

A: Yes, we work with most major air conditioning and refrigeration brands.

Is it better to repair or replace my system?

A: It depends on the age, condition, and repair cost. We’ll provide honest advice based on your situation.

Do you work with restaurants and food businesses?

Yes, we specialise in refrigeration systems for food storage and display.

Can you install systems for large commercial buildings?

Yes, we design and install scalable solutions for offices, warehouses, and retail spaces.

Do you offer ongoing maintenance contracts for businesses?

Yes, we provide tailored service agreements to ensure reliability and compliance.

How can I book a service?

You can contact us by phone, email, or through our website to schedule an appointment.

Do you guarantee your work?

Yes, all installations and repairs come with a workmanship guarantee.

What areas do you cover?

We cover local and surrounding areas—contact us to confirm your location.

Can you upgrade my existing system?

Yes, we can upgrade older systems to more efficient models.

Do you offer smart or Wi-Fi-controlled systems?

Yes, we install modern systems with smart controls for convenience and efficiency.

Can you improve indoor air quality?

Yes, through filtration, ventilation systems, and MVHR solutions.